hi! my alma mater moved to Duo for authentication. I just got a new Pixel 6a & I can’t use Duo Restore because my alma mater has chosen not to enable Google Drive. I get this error message on my Pixel 3a: can I back up to a different Google Drive? h...
Hi, good afternoon! I saw a post today warning to backup Duo in case of losing one’s phone. So I started out getting everything ready in iCloud and I went to enable backup third-party accounts and it wants a password. I, unfortunately, did not get to...
On the 17th of November 2019 I performed a restoration on my iPhone XR. I did not absentmindedly add a Google account to DuoMobile, thus causing me to lose access to my instagram account “Quim.gracado”. I also lost the recovery codes on the backup....
My husband bought me a new phone . I have turned off the authentication app on my instagram . I would like to delete the account on my old phone on the Duo mobile app that was connected. If I click “delete” the account on my old phone on the Duo app,...
In order to fight against 2FA bombing possibilities, I’d like to see Duo not only show the notification that a 2FA approval is needed, but it also show a two or three letter/number code on the screen of both the computer and smartphone to confirm tha...
I’ve had some problems using Duo-generated TOTP tokens and it looks like Duo Mobile isn’t properly considering the time when calculating how much time is left for the TOTP token. To test, I took a TOTP seed for one service and added it to Duo Mobile,...
We are using Duo for 2FA access to Remote Desktop. Just started experimenting with it for a few users. I have one user for whom Duo Security stops sending notifications to his phone. At that point, his connection is denied due to No Response. For ou...
I have a user that is traveling and this is what is stated: Whenever my phone is in airplane mode (e.g., on an airplane), I am not able to access the VPN because it sends a push to my phone rather than letting me enter a passcode.
Dear Community, I have 2 accounts in my Duo Mobile app in my iPhone, now I have an Apple Watch and installed Duo there, but I’m getting the message “No Accounts Found, Please open Duo Mobile in your iPhone”. I have opened the app, rebooted the phone,...
Hi all! This is my first post on this forum, so please excuse me if I am asking a question in the wrong section. Can you please tell me if DUO can access the information on the phone when using it?
Hi, I really need your help. My phone started turning on and off for no reason and I had to format I have a main Gmail account with all my stuff inside. I use the duo mobile app to configure the dual factor. But I was stupid and saved the validation ...
I can’t get instagram account login code can you help me…
I had mistakenly deleted FB off of my app and now when I log into FB it asks me for a code and I cannot access it! When I choose to authenticate another way, I am not provided with any other options besides the authentication code (no SMS or anything...
Set up every 2fa in my Duo mobile app. All of a sudden, none of them work any longer. Symptoms: when requesting any code, it gives me a code, but the code never works. The countdown timer is ALWAYS at zero. I never get a code with a countdown as it...
One of our employees receives the following error when trying to setup her Duo account for the first time. safari can not open the page because the address is invalid We tried chrome to authenticate and the link says “With chrome it never opens windo...
