This question frequently comes up in the Duo Community and support cases. Sometimes users may run into issues where they can no longer receive Duo Push notifications and reactivation is required. Since Duo Mobile is tied to the device’s Hardware Secu...
Forum Posts
I am experiencing an issue with Duo Push Authentication on my Apple watch and others have reported same issue in our organization. The first push I do each morning appears on the Apple Watch just fine however when “Approve” is selected the notificati...
Hi All I was using Duo two factor login for getting into cisco packet tracer however I did a factory reset of my phone few days ago. Now I am unable to set up Duo mobile on my phone again. Downloaded the app however it doesnt recognise the account & ...
Hello support team I can not connect the duo mobail application to my Instagram account. I need a code to connect to Pajem. Please send me the connection and login code to connect to Pajem and receive a six-digit code. My page is out of reach. I need...
changed the password recently, i failed to connect to VPN by DUO auth, i checked DUO authentication proxy logs, found the error message as belows “Cannot decode password using the configured radius_secret. Please ensure the client and Authentication ...
Does anyone know if anyone at Duo working on an authentication app for Fitbit smartwatches?
Looking at your release notes, I would be described as an advanced user, and I appreciate that most of the changes are not aimed at me. However, there are a couple of features that seem to have been removed from v4 that just make my life a bit more d...
STEPS generate a duo request to android phone EXPECTED phone duo notification with attempted login from bla <view actions> <approve> <deny> note: this is how it’s always worked - the “view” and “approve” buttons are both semantically affirmative...
I am an individual Duo user with no IT department or Admin. I upgraded to Iphone 13 and can no longer use Duo, please help me get my existing accounts back and continue to use the app with others.
Hello! I have some users asking why they are being prompted to update from 14.8 if iOS 15 is considered optional (for the time being). We’ve asked most to at least update to 14.8 for the security vulnerabilities, but curious why 15 isn’t being pushed...
Why would you consider swapping the Approve Deny button? Our help desk is being inundated with calls about DUO not working as expected. Was this a bug? there is no good reason to swap the location of the buttons
hello I recently had to reset my cellphone and lost all my data due to the fact that I forgot to save them before restarting my so I was left with old account that I no longer use, is there any way for me to get them back or remove it
Resolved! User unable to enroll in offline
I have tried to post this issue, but I keep getting an error that I cannot exceed 5 links, yet I have 0 links in the text I tried to post. I have attached a picture of a text document containing my issue. My apologies for having to do it that way, b...
I lost my phone and also lost the reserve code, I’m not able to access my instagram because I couldn’t restore the duo account
Hi folks! We’re thrilled to announce that a newly redesigned Duo Mobile app is coming soon to iOS and Android. See the new application in action before it’s released in the video below! You might wonder, why are we changing the app? Our...
