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sntc portal login issue

gcdsTech
Level 1
Level 1

i cannot log in to the SNTC portal, i have the necessary roles that were applied last week (beyond the 24 hour period that is required for SNTC portal access), but each time i try to log in at services.cisco.com, I'm redirected back to the registration page - when i click register, i receive a message that i'm already registered and that i'll be redirected within 10 seconds.  the redirection lands me back at the registration page... any suggestions?

4 Replies 4

maareval
Cisco Employee
Cisco Employee

Hello Sir good day, Thanks for contacting Cisco.
To discard any Browser issue related to the BUG CSCwh61855, could you try to access using the Mozilla Firefox browser in private mode please?
steps:
a. cleaning cookies and caches
b. Open a private Mozilla session
c. try to access https://services.cisco.com/

Likewise, please share with me in a private message the following to validate too:

1. CCOID/Email Address
2. Company Name:
3. CR-Party ID:
4. Company Address:
5. Is there any user with working access?

Ruben Cocheno
Spotlight
Spotlight

@gcdsTech 

Probably use a different browser and/or reach out TAC, as they might need to fix something on their backend.

Tag me to follow up.
Please mark it as Helpful and/or Solution Accepted if that is the case. Thanks for making Engineering easy again.
Connect with me for more on Linkedin https://www.linkedin.com/in/rubencocheno/

maareval
Cisco Employee
Cisco Employee

Thanks for the information provided internally, I am validating 

maareval
Cisco Employee
Cisco Employee

Account and user information were validated. |  Account/user impacted by the Bug CSCwh03453. the proper expectations were provided internally. 

Closing Post.

Note:
To get notified about changes to the bug information (Title, Description, Known Affected and Known Fixed releases, Status or Severity) please go to https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh03453 > and subscribe.

Thanks for contacting Cisco, it was a pleasure to assist you!