Activity in Smart Services
Open a TAC case for SNTC
Hi there. I have a customer that has issues to download the certificate from the SNTC for the CSPC Wizard. Could you help me? Kind regards, Josué GS
Reset CSPC 2.10 GUI accounts from CLI
Attempting to login on CSPC for a long time and my password got expired. The prompts says that I haven't specified the password reset questions and answers which is not true as this used to work before. My question is: can I reset my CSPC account fro...
Managers Access to SNTC Portal
Good morning,My manager is trying to register for access to the SNTC portal but is having issues. I believe I have all relevant information - CCOID, email, contract number, serial number - but who can help us with this?Thank you,Leonard
SNTC Portal Login Loop.
as many others have posted, I am having a similar login loop. I have tried multiple browsers, as well as incognito AND uninstalled/reinstalled Firefox on multiple computers.please advise - i have been using this portal for a couple of years with no...
Issues with entering CCO details in CSPC 2.11
Hi team,We have jsut deployed a CSPC 2.11 VM on ESXi 7.0.3. Having issues when entering CCO credentials to allow for checks of software updates. Error message advises vailidation of the credentials failed. Have attempted to setup the same via CLI ...
Unable to issue new registration certificate for CSPC 2.11 appliance
Whilst following the CSPC 2.10 to 2.11 migration guide one of the steps is to delete the migrated SNTC registration certificate and issue a new certificate. For which I followed the instructions here: Generating-CSPC-Certificates.pdf (cisco.com)Howev...
Problems generating a new CPC entitlement 04/2024
Gentlemen, Good morning. Need help.I shared some information in the case https://community.cisco.com/t5/smart-net-total-care-portal-and-collector-discussions/is-it-possible-to-have-two-profiles-on-the-sntc-portal/td-p/5022088 And I got support to cre...
CSPC 2.11 Password Expired Notice with TACACS+ Remote Authentication
We have setup CSPC 2.11 to use TACACS+ to allow users to logon using AD credentials, with credentials beign passed to Cisco ISE. The CSPC username matches the username in AD, and user in CSPC is configured as Remote. Login with AD credentials is wo...
Resolved! CSPC 2.10.07 - SNTC not showing serial number for ASAv devices
Hi Allwe have migrated to ASAv devices for our RAS solution and they are in CSPC and being collected via SNMP and SSH protocols. all data including the ' show inventory ' is being sent to SNTC as i can see it on ' collected data ' for the devices in ...
cspc 2.11 - could not resolve host engci-maven-master.cisco.com
new cspc VA 2.11 install. when running yum, getting error for appstream, baseos, extras.- Curl error (6): Couldn't resolve host name for https://engci-maven-master.cisco.com/artifactory/csl-almalinux/almalinux/9.3/BaseOS/x86_64/os/repodata/repomd.xml...
SNTC Portal Pulling Older Inventory
In March my company stopped using Cisco Advanced Services. So, we now have to export our inventory manually with a CVS file template. I was able to successfully export the template and run a custom inventory report. When I look at the report, I notic...
Problem with SNTC account in Collector
Hello, when we try to access to "Software Updates -> Server connection setup" and we put the credentials that page freezes and does nothing.Also, the upload of files fails.We just updated to the version 2.11.Regards.
Failure when logging to the Collector CLI with admin account
When we try to access to the CLI with Putty or other tool, after putting the credentials the next message shows up: *****PID file exists. But Adminshell service is not completely up.**********If adminshell is restarted manually, please wait for 15-20...
Cisco LoA
Hello i'm working at a company which is a gold partner with cisco. and I want to recomend Cisco LoA to our customer, however I still don't understand the advantage for the custoemr side. could you please let me know?
Customer Unable to access SNTC Portal
We have setup 2 users with access to the SNTC Portal one has the wrong access the other is unable to access. When trying to access the page he is redirected to the following page: Prompted to login and told he already has access, taken to a differen...
