Customer Admin access over 24 Hrs. and still cannot upload template.

[willa-knight]

I was granted additional access to the Customer Administration role on 4/10/24. I just checked the account and none of the options have changed in my profile, i.e. cannot see Upload Template option or Admin dashboard.

[losorioj · Accepted solution]

Hello willa-knight

Thank you for contacting Cisco and Global CX - Smart Services Support Team.

Please share the following details in a private message:

-Email/CCOID Affected: (if more than one, provide all of them)

-Company name:

-Company CR Party ID:

Once the Information is provided, I will review it and answer you.

Best regards,

[willa-knight]

I now have access, thank you!