User unable to enroll in offline

[Frosty81]

I have tried to post this issue, but I keep getting an error that I cannot exceed 5 links, yet I have 0 links in the text I tried to post. I have attached a picture of a text document containing my issue. My apologies for having to do it that way, but the system seems to have an issue with me posting it like a normal person.

[DuoKristina]

Sorry you are having issues, @Frosty81! There are some suggestions for offline enrollment troubleshooting in this knowledge base article: Why might Duo Mobile enrollment fail for Windows Logon Offline Access?.

[Frosty81 · Accepted solution]

Thank you for that document. The final issue ended up being the users clock on their mobile. It was off by 2 minutes. Once we sorted that out, the Offline enrollment went off without a hitch.

[DuoKristina]

Thanks for sharing your resolution with the community.