Unified Communications Infrastructure

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I have a customer with a bunch of voice gateways that route certain numbers to a PCCE installation. Currently the numbers are routed there via an e164 pattern map, but that is hard to maintain on 20+ separate gateways. I know in the past CUSP (Sip Pr...

Hello,I am working on configuring some CP840 WebEx phones using this website: https://configure.cisco.com/qrCUCM version 11.5, in the Device page at the bottom EMM Alternative Configuration and EMM Alternative Configuration Encryption Key fields are ...

Myk3J0n3Z by Level 1
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Below is our current simple UC setup. Call center with 3 agents who pickups call on queue via using Cisco Finesse & physical ip phone. UCCX 12.5 CUCM 12.5 We have a scenario as below Caller calls call center hotline/pilot line --> Agent A answers cal...