So I have a Cucm with 8300 Router with a PRI. Very straight forward setup. We got some Cube licences and the Microsoft Teams license to enable Direct Routing. Is there any document with example on how i can Trunk the Teams and the Router, so I can ma...
We are currently evaluating Webex Contact Center as we consider transitioning away from UCCX. In our existing setup, if there are more than three people waiting in the call queue, an email is automatically sent to the supervisors to alert them. I've ...
First of all, this physical phone belongs to the number ending 7201. After attempting to log in for testing, it changed to the user profile instead of mine. Additionally, the Extension Mobility Service is missing in the user profile with the number e...
Question to the community out there. (Anyone done this or came across this before?) Running the preUpgrade cop file on my CUCM PUB still on 11.5 I get the following failure. Question: It seems this is only if you go to version 15, a version 14SU3 sho...
I have a CTI Port to point to a System Call Handler in CUC - both with the same extension. In that Call Handler I have a Recorded Name and a Standard Greeting. The greeting was not playing, only the System Greeting: "Sorry, [recorded name], is not av...
Hello, I need help to configure a dial-peer on ISR 891W, when I try to configure, the command doesn't appear, the device don't support it? or there is other way to configure a SIPTrunk on this device?Router(config)#dial-peer ?% Unrecognized commandRo...
Hi, I recently purchased a new 8861 3pcc K9. It is asking for an activation code. I purchased this phone for my small business and I'm the only user. I can NOT figure out how to find this code or get past this. Thanks in advance for your help.
I've recently inherited a new network as part of beginning a new job. Historically, my exposure to voice is pretty limited. Without getting into the details of what lead to it, as it's not relevant, after performing a reset on an 8851, the phone gr...
I am working on a pop-up link for an email channel, when an email comes in, I would like to pass the Subject line of the email to the "TaskRouted" flow where I could use the Subject line content to pop-up a web link. Please Help.
Hello everyone,I'm writing code in python using sockets to be able to AddChannelRequest, GetChannelSetRequest, UpdateChannelRequest, DeleteChannelRequestSo far we were able to AddChannelRequest, and the other requests are not working(we get errors re...
We recently moved to a SIP trunk and inbound/outbound calls worked just fine, but DTMF is not functioning for SCCP phones. When a call is made and we get an auto-attendant (using a SCCP phone), when selecting an option, the selected option is not reg...
Hi, We have Branch office and Head office sites. At head office, we have Cisco CUCM application running and at the branch office, we have SRST router 1 and 2, both connected to head office over WAN. SRST router 1 should come in to picture when there ...
CUCM 14SU3, SBC 8300 v17.09.04a We moved off TDM PRIs over to new SBCs for all calling. Testing since November with no issues. We ported our DNs to the carrier on 17 April from our old carrier and I set up inbound calling to come in across the SIP ...
HI, we have project requirement to integrate the Iridium Satellite phone integration with Cisco PABX to make a calls in case of emergency. Can you please suggest, what can we achieved with this interface.1) can we make calls on any number at cisco PA...
Hi, We are receiving the below RTMT alert but unable to find any information related to the warning. Can anyone advise anything for this behavior. UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Cisco Trust Verification Service][Reason=Servi...
