I am working on a pop-up link for an email channel, when an email comes in, I would like to pass the Subject line of the email to the "TaskRouted" flow where I could use the Subject line content to pop-up a web link. Please Help.
This is happening in our Lab environment, need to fix it so people can reskill and avoid it in Prod. After deploying ucce 12.5(2) on new Windows Server 2016 VMs, a security scan found Apache Tomcat Version 9.0.62 to be vulnerable and suggested to upg...
Hi ,
Need clarification, I made a call to PQ and agent where busy. CCB application got played and it told me hold time was 16 min, I selected a call back and less than 3 min it call me back. why the huge discrepancy?
Can you anyone help me to und...
My customer has a procedure in their DB to lookup the validity of credentials provided via IVR - from MS SQL Studio calling that procedure works as expected, but when i paste the same code in the DB Read step, Testing it returns 0 rows and running it...
I have UCCX 12.5 ,CUCM 12.5 and imp 12.5 in my lab.I have Auto Attendant Script deployed. I love the script but i need something better.I would like the customer to speak the name of the person instead of dialing the name can the Auto Attendant scrip...
I have a list of customer numbers with are associated to agents. There is 10 agents and about 12000 numbers. Each number is associated to one of that 10 agents. My case is to check incoming number and route it to an agent.
I have no option to store ...
Short Story. UCCX 12.5 moved to a new Data Center (fresh install) but deployed as Unified IP IVR as there are no longer any Agents/CSQs, etc. The box is only functioning as an IVR.The Contract is up for the licensing and I am trying to find the cor...
Gents,
Which table does the dialed number gets stored in. I need to know how to find the dialled number rather than manually going through each dialed number list as this can be very time consuming as you can imagine.
Thanks
Hello everyone,
I'm configuring an IVR on UCCX that has a menu to dial the digit for the option the customer wants to talk to.
When calling from an extension registered on CUCM, the option is selected and forwards the call as I configured on the scr...
Hello Cisco Community,
In our environment, we are running UCCX 11.5, and we've recently outsourced routine administration tasks to a vendor. This vendor has a team of engineers, and we want to provide individual logins to each engineer for better acc...
This situation drives me absolutely nuts.
Got a call from a customer. Their UCCX server was throwing an error when the script tried to transfer to voicemail. I cracked open the script, and saw the call redirect. Debugged it, and sure enough, it wa...
I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...
Dear members,Kindly I would be really thankful if you can please share the plan/links to learn Cisco Enterprise Contact Center. what could be the best material to follow to have a study plan.Regards,Malik
Greetings,
Can you provide the URL and Body example to update a campaign via the Outbound API. I am able to Create Campaign, Get Campaign Definition, Get Campaign Records, Import Campaign Records, Delete Campaign Records, and Delete Campaign, but th...
Any ways to check admin script to routing script mapping?I can see user variable is common for both. But unable to find any SQL queries to find user variables mapped in admin and routing scripts. please help.
