SNT is constantly redirecting me to a registration page

[osoares41]

When I access SNT, it redirects me to a page stating that I need to register for access.  I have registered and have the appropriate access rights.  If I attempt to register again, I am directed to page that states that I have already registered and that I will be redirected to the SmartNet Total Care Portal.  When I'm redirected, the page redirects me back to the page asking me to register for access.

[jelopezm]

Hello Sir,

Thank you for contacting Cisco Smart Services.

To proceed, please send me the following information in a private message:

1. Company name:

2. Company address:

3. CCOID:

4. Company CR Party ID:

When the information is provided, allow me some time to review the information and I will get back to you with my findings.

Best Regards,

Jesús

[jelopezm]

Hi Sir,

Thank you for the information provided. As mentioned on private message, there is a bug that affects the automatic synchronization of the CSAM data to the SNTC. You can find more information here: CSCwh03453

The relevant department is currently working on addressing the issue. In the meantime, we will add your information internally, so the changes can be synchronized manually as a remediation while the bug is being addressed.

Best regards,