Can't access SNTC portal

[Enrique Davila]

Hi, 

I'm already registered to the SNTC portal, however I'm still not allowed to access it. My username is EnriqueDavila2098 or my email address is enrique.davila@voseda.com

Am I missing something? Or is there a process to open a ticket?

Thanks!

Enrique

[adias]

I had to manually Sync the database please log out clear cache and try again.

[Enrique Davila]

Hi adias!

Yes, now I can access the portal. I have a couple of questions, within the company (Voseda) we have different users, all of them are seeing different information. The users are:

israel.gonzalez@voseda.com

EnriqueDavila2098

MarioSotres8207

raquirozqp

I'd expect to see same info, is there something we need to do in order to sync all users? Should I open a new discussion?

Thanks!

Enrique

[tracox]

I have a customer who is having issues access services.cisco.com. We have been looking at Alex’s Smart Services issue as a CCO ID and Midco support contract mapping issue. We \ GDT replicated his CCO ID profile with other peers at Midco, but this has not solved the issue. I noticed you were able to help another person out who experience this issue.

Can you tell me how you were able to resolve this issue?