Hardware token migration between accounts

[mamedov1]

Hello,

I wonder if it is possible to migrate hardware token between accounts? I have hardware token like “Duo-D100” on my old account, and I need it to be migrated to a new account. Is it possible?

[mkorovesisduo · Accepted solution]

Hi mamedov, per this KB article, you will need to disassociate the hardware tokens from all users or administrators on the source account and then contact Duo Support to move the newly-disassociated tokens to your new account.