RTMT - Email Alert not working

[sivajikaruppusami]

Hi Guys,

I am trying to seup RTMT email alert in my lab environment.cucm version : 6.0.1.2000-4

*In Callmanager: Configured SMTP server in the OSadmin.

*In RTMT: Configured email server and alert action.

*Confirmed that the smtp server I am using is working ok with couple of test accounts.

*In the alert central page and the bottom pane it shows email sent. Collected the AMCservice Alertlog and it has logs showing the same.

*Using smtp server's IP instead of hostname in the RTMT and CUCM OS admin SMTP setting.

*In the mail server , firewall turned off and it is set to accept email without from field.

*All Performace and monitoring services are running in cucm.

But emails are not coming through. Is there anything I am missing ?

Thanks very much for help in advance.

Sivaji

[acampbell · Accepted solution]

Hi,

Have a look at

https://supportforums.cisco.com/thread/295932

Looks like FQDN or DNS issues

Regards

Alex

[sivajikaruppusami]

thanks Alex , it was issue with domian config in the callmanager. I didnt have FQDN name in the Domain parameter under DNS ( show network eth0 options) . Changed it now and all working,

thanks for your help.

Sivaji