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Trouble accessing codes

Milky.bxbes
Level 1
Level 1

I unfortunately cannot log into my Instagram account anymore. It asks me for a code however, the app doesn’t give me a code or direct me to the app to receive a code. I don’t know what to do and I have been trying to fix it for 2 days but no luck. I do not have access to the backup codes either. I thought I screenshoted them but they’re not there.

1 Reply 1

Amy2
Level 5
Level 5

Hi there, sorry to hear you’re having trouble accessing your Instagram account! You will find more info about this problem, including links to articles with the steps to resolve it, in this post: Note about Instagram, Facebook, and other third-party account lockouts
If you don’t have the recovery codes, you will likely need to reach out to Instagram for help. More details are in the post above though, so be sure to check it out.

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