Hello guys I have created a script that allows a supervisor of a contact center to open and close the queue during emergency. I will explain the scenario as follows: The supervisor calls into the script with a particular extension and if my resu...
Forum Posts
I am trying to AES 256 open_ssl encrypt a string variable. UCCX 12.5 supports the "PBKDF2WithHmacSHA256", which is what I am testing with. It was debugging fine (albeit not successfully performing the encryption) until I added the "return java.util.B...
Client requested one requirement:They some customers in the database for appointment. Currently they are manually calling these customers one by one to confirm the appointment. Now they want to automate this call. they have 20 customers waiting for ...
Hello, I need to create a script to connect to a db via API, asi any doc where I can look, I did a search but was not able to find any thing. Thanks.
The Calendar Management allows users to define the business calendar hours, holidays, and special days. It's a very convenient way to schedule an application, since it can be exploited by the calendar step in a script.However, I've not found a way to...
Hi, I am having a problem when transferring the call to a third party system from CVP. The call gets disconnected when transferred. The target of the transfer is a SIP group (crossrecorder.corppro.imi.bcn) with two servers 10.254.5.55:5070 and 10.2...
We faces an issue with reporting on UCCX 11.6 . reports on CUIC stuck in loading status .It happened after power cycle .Our data base engineer tell us that Data storing in figured tables and fields in our Cisco reporting DB had changed from "0,1" to ...
Resolved! CVP Common Classes
Hello,I'm new to call studio, And I'm trying to use CVP common class.I have put one java class 'DesisionElement.class' in the VXMLServer/common/classes.And this class is used in a decision element with just a name like 'DesicionElement'.But When I de...
Resolved! Skill Group UCCE
Hello Everyone, When ever I make outgoing call from Jabber, I use to see below skill under skill group column. CM_PG1.CISCO_VOICE.default.14655. Any idea why is this coming. But I am not able to see this skill group name under skill group explore. B...
Dears;I am facing an issue with parsing XML files in the CCX Script editor. here is my example: I have the attached XML file containing information of Active Directory Users with some users having Employee ID and others not.I have manually created an...
Resolved! Session Data - Time
Hello Experts , For Same data , if we call DB/API multiple times, its will be impact the DB level performance. Instead of calling each and every time for all callers , shall we call API very first day of the call and store the infomrations into ses...
Hi, I have Cisco ASA with clientless WEB-VPN configured. Trying to access Cisco Finesse. it shows default credentials page but after entering username/password/extension it keep loading. doesn't ask to accept certificate or proceed. I have attached s...
I recently added a call manager subscriber to my environment and added this subscriber to uccx under the cisco unified cm configuration for all sections (axl,cti). I restarted the uccx engine after doing so. I then dropped the network on the call man...
Resolved! UCCX / CUIC / Permalink reports
Dear all, My environment :UCCX 12.5Custom Agent desktop built on Finesse APIs I would like to display on my custom agent desktop, UCCX RealTime queues activity. Unfortunately, queue activity is not updated through Finesse UCCX APIs (it works for UCCE...
Hello, Does anyone have any recommendations (or horror stories) for UCCE training? Location doesn't matter as long as it in the U.S. Thanks in advance!
