Hello All Our CUCM and UCCX version are v12.5. The Agents of UCCX answer and make a call by cisco Desk Phone at phone. Now They are working at home. The agents can login to finesse portal with laptop. They have MRA Cisco Jabber on Mobile p...
Forum Posts
Hi,I want to get the email address of a logged-in agent in UCCE 11.6. I tried querying AWDB's person table but as per This Document , The EmailAddress field in the Person Table exists from version 12.0 or above.Is there any other table or way to fetc...
With Goran Selthofer Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about integrating Unified Contact Center Enterprise into your environment and troubleshooting the m...
Is it possible to limit UCCX a call script to 10 calls in the queue with all subsequent returning busy tones to callers?
Hello,Its Cisco Aqm 11.5Calls are recorded and available in recording storage, DB entries are also available however the calls are not available for playback in the Web interface.This is a fresh installation.Any suggestions please
Resolved! question on send to VRU node
Q > in the ICM script I removed " Send to VRU " node and made a test call . the call just worked fine and trace also looks to be same as before (when I had send to VRU node ). what is the significant of using " send to VRU " node in the script .
Resolved! UCCX Prompts
Is there a way to listen to UCCX prompts? I see them in Application Wizard>Prompts. When you mouse over it appears to be a link. I clicked on it expecting Windows media player to open and play the prompt. But nothing happens.
UCCE Version 11.5.1I am having issues with my B side AW/HDS. I am able to get real time data, but the HDS server will not retain any new information. I can perform the below fixes that I followed in another reported discussion board. And that did add...
Hi all,Appreciate your advice if the following is possible within UCCX reporting v9a) From 9am-12pm, Agent A is assigned with Skill A, Bb) From 1pm-6pm, Agent A is assigned with SKill C, DDoes UCCX db stores these changes (the new skills & time it wa...
Hi, we are currently using Finesse and Jabber for calls to our organisation's IT Service Centre. When an agent receives a call, they'll see a message saying that they have an incoming call from the Service Centre, but neither the Finesse browser wind...
Intermittently call goes dead air after it hit "Run external script " (where I tried GD and M application)sometimes I hear IVR script and sometimes not and in the CVP logs I don't see error indicating the problem, call completion code is normal
Hello,We have a UCCE environment and need to connect our CVPs to a customer's Oracle DB to pull some information and am wondering if the requirements listed in this link is still current for CVP v12.6 if I'm to use the Database element within Call St...
Hello all,I've created a new script in UCCX which includes day of week and time of day step. I think that the logic is sound but looking for any guidance if it isn't? Also the Agent step has certain conditions based on the status of the agent (e.g., ...
CUIC reporting: report time range is not working when date range is configured to be more than 1 day
Dears, kindly note that I'm working on CUIC version 11.6. i have a problem with the output of the reports. If i choose date range to be 1 day (today or yesterday or specidic date) and choose a time range (example: 8 AM till 10 AM), the report wil...
Resolved! PCCE business hours with lunch break
This seems like it should be simple, but I can't seem to find the answer. Perhaps I am using the wrong search terms. What I want to do is build a schedule with business hours of 8-12 and 13-17, so scheduled lunch break from 1200-1300. Can I do that w...
