Hi guys, I have never implemented a post call survey before, I have a demand from a customer, he wants only one question with an evaluation grid from 1 to 5 where 1 is bad and 5 is excellent.I am not a database expert, and my biggest difficulty in th...
I have 3 CCX scripts I'm working with. I need to be able to pass the sessionID to all the scripts successfully. The session info/ID shows up properly on the 1st script when I run debug but I am unable to get this to the 3rd script. 1st script- main ...
Hi all,Im new into UCCX 7.0.Can any body tell me the difference between Skill & Resource Group and in which situation we should use Skills and Resource Group ??Regards
Hello, I was hoping someone might be able to help or point me in the right direction. We're running CUCM 11.5 and UCCX 11.6 (Due for upgrades next year). I'm looking to perform a lookup of an SNR internal number and discover the name, in the screensh...
Hello AllOur Customer receive calls back into a UCCX application and would like to get information that was added to the SIP header of the call and assign it to a variables on Finesse UCCX 12.5 , CUCM 12.5 The Data needed to be Push :- """Modified S...
We have CVP serve application which after the upgrade is failing to run. Is there an specific JAVA or Tomacat change that happned form 11.6 to 12.0 that is causing the JavaEXc error.Error Log :XXX.XXX.XXX.1691425438920.130314.xxxxxxxx08/07/2023 11:23...
Not that a caller would typically do this - but I have a script that goes to a prompt with an option to press * to repeat it, as it's an email address mentioned. I do repeat it, but thought to confirm I'd offer the option again. I can press * twice, ...
hi guys, i will be building an new ccx and here is the following requirements that need to be met. all i want to know is how to achieve them. do i need any other third party app to achieve this or can i do all within ccx using scripting? 1. trans...
It looks like Cisco is no longer going to be producing this product and has recommended an Oracle product or any other 3rd party sip proxy system in the compatibility matrix. Has anybody already replaced vCUSP with an alternative product? If you hav...
Hello Experts,We call into our call center and hear a menu with 5 options. The option 2, 3 and 5 have 10 digits call redirect to a second script. In the second script we have a menu of 8 options, DTMF works well when we use an internal devices (IP Ph...
So I just created a script for UCCX and everything works fine but I wanted to create an Int variable that can be entered/updated via the application webpage and this does not seem to be working.This works just fine:( todaysDayOfWeek >= 2 && todaysDay...
When using Finesse, is there a way to trigger a pop up when a queue reaches a certain threshold? For example, an agent is in Not Ready state.....when a queue reaches a certain level, a pop-up will display on the agent's screen to let them know they n...
Morning All Wonder if any of your fine folks could help me out with a UCCX 11.6 / Finesse / CUCM 11.5 issue. We have 100+ agents on a new CCX deployment, 3 of those agents get Finesse error, CF_RESOURCE_OUT_OF_SERVICE when they first login ...
Hi All,need some help on this.I have PQ(Medical_Help) priority set 4 for call-back assist return calls in the different script and different DN and call type and PQ(Medical_Help) priority set 5 for normal straight calls with different DN , different ...
Running Cisco CVP 12.6(1), I am trying to call a different existing callflow, from a running callflow. I know both callflows in their current state work, but I want to modify one callflow to call the other callflow, then return to the original runni...
