Unified Communications Infrastructure

We are currently running MP 6.1 with CUCM 6.1.2.  We are planning to upgrade our CUCM to 8.5 in the next couple of weeks but want to check the compatibility of MP6.1 with 8.5 CUCM.  I have checked the CUCM compatibility Matrix which refers to the fol...

Hi All,I need your help.Please I need put a advice when my customer receive a call and after redirect the call a other DN.For example:From PSTN call to my customer and hear a advice and when finish the advice the call is transfer to the secretary.I t...

I'm not sure if my title of this case was cryptic enough...Basically after an agent ends a call, they'd like to have at least 45 seconds after the call before they're placed back in the queue of available agents.  How would this be done?Thanks for an...

    HiIf i add a add module to a existing ISR router. How about the warranty for the add on module. Base product is covered for 3 years. Did the add on modules comes with separate warranty (smart net )?             

Hi I am unable to make external call to 1866 .. number using a particular externsion. Incomings are fine. I took the ccapi inout debugs and the disconnect cause value = 31. Ephone-dn has secondary number as well - not sure if this is causing the prob...

I have an issue with CUPC 7, "login failed. Make sure your username and password are correct". I already run the troubleshooter diagnostic on CUPS and everything is green checked, also the CUCM Publisher Configuration and everything is successful and...

Dear ALLI have a trouble of unity.The following message will appear, can not delete a user by 『Remove  Subscriber PropertiesTool』Failed removing cisco Ecsbu UM Location Object ID and cisco Ecsbu Object Type properties from selected user.Please make s...

Hi dears                   I Have a 2811 with cme (8.6) and nm-cue (8.6)When someone calls me from a PSTN line or an Extension and I answer it and then press the Live Record button, the other person status switches to hold automatically and the recor...

Hello Can you help me in determining the number of CVP Licenses installed on my company .ThanksNoha

HelloI have CUCM 7.1.5 and Im trying to apply a patch from cisco, but i have a doubt because in the download section I saw the device package, is this the update or where i could locate the patch for that version.Thanks

Hi experts,would you be so kind to advise if CUBE's box to box redudancy using the HSRP would work as per diaram attached ? The difference from theconfiguration example given by Cisco is that we would like to use a subinterfaces for the inside and ou...

Is this Cisco-supported?  Are there requirements?TIAMark

After upgrading my 7825 to Cisco Unified Presence 8.6.4 I am getting a message: This hardware has limited functionality. Backup and restore is the only supported functionality.I have attached the Show hardware and show Version.

Hi I have a CUC cluster that is giving me replication problems;The dbreplication looks ok see below:SERVER                 ID STATE    STATUS     QUEUE  CONNECTION CHANGED-----------------------------------------------------------------------g_CUC_PU...

When outbound call is passed through E1 port, and call is disconnected end users hear busy tone for about 30 seconds, also if call is initiated with sip trunk, SIP bey message is sent from Cisco GW after 30 seconds. ISDN disconnect cause is received ...