Alternative authentication phone number

[absicamara]

Hello All,

I attached a second phone number to a user account. When attempts to connect through RDP, the option to switch to the second number is greyed out. Alternative authentication methods are greyed as well.

[DuoKristina]

Do you have Duo for Windows Logon configured to send a push request automatically (it’s the installation default)? If so, you need to cancel the push request that was sent automatically to be able to select a different device.

If you plan to switch devices often, you may want to disable autopush if you have it on. Here’s how: FAQ: How can I configure automatic push?