10-17-2016 07:56 AM
We want to make it as easy as possible to get end-users up and running with Duo. We’re looking for any information on how you informed your user bases about what Duo is and how they will interact with it.
https://guide.duo.com is publicly available but also broad–did you create more specific, custom guides or other content for your users? Would you be interested in a Duo-provided end-user guide similar to the one we have created for help desk teams?
Happy to answer any questions. Thanks!
02-02-2017 01:46 PM
Hi Dooley,
I think that some sort of editable (or programmatically created) document could be a valuable asset when rolling out Duo.
02-03-2017 05:13 AM
Sure thing, Ryan. We are super interested in providing a template to help ease rollout, but we’ve struggled with understanding exactly which sections would be most helpful. Because we integrate with so many applications and support so many enrollment and authentication methods, it’s been a struggle to create something that’s applicable to all use cases without being too unwieldy to easily customize.
Could you tell me more about what you’d like to see in the document? We tremendously appreciate your feedback on this stuff and understand the need for it.
02-09-2017 06:21 AM
Hi Ryan,
Please let me know if you have any answers to my additional questions here. We would love to know more about what we have in mind, as this is definitely an offering we would like to improve. Thanks!
04-21-2017 07:23 AM
We also now have the following additional resources as well:
05-02-2017 07:57 AM
Thanks for this. Artefacts that can be re-branded or used with our enterprise branding and edited to be included with our system screenshots are most helpful. We did create a number of working instructions when we rolled out and they were well received, but mostly because they had our exact screenshots and context so that the average user could see the exact thing (or at least with the same logo on it) that they saw on their screen.
We created distinct documents for:
05-04-2017 07:16 AM
Thanks, Daniel! We’re working hard to provide more templates where possible–or ideally have a web-based tool where you could easily customize end-user materials with logos and other account-specific details. Hopefully will have more to share on that front later in 2017.
05-09-2017 07:06 AM
We are creating similar documentation that Daniel has listed through combining what Duo already has published with information from our organization. Having a tool to create that dynamically would be fantastic. I would be willing to participate in any development or testing of this if participants are desired/needed.
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