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How to install the duo 2 factor authentication app to my samsung Galaxy J7 Star? Thx

shirley923
Level 1
Level 1

‎06-15-2023 12:51 PM

Dear All:

Can anyone please tell me how to install the Duo 2 factor Authentication (2FA) into Samsung Galaxy J7 STAR, SM-J737T1, having the android version 9? The error massage says that the DUO 2FA is not compatible with android 9. Can any of you please help with this installation problem? Thanks a lot.

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DuoPablo
Cisco Employee
Cisco Employee

‎06-15-2023 01:56 PM

Hi @shirley923 ,

Duo Mobile is unsupported/not compatible with Android 9: Knowledge Base | Duo Security.

However, you may attempt to side-load Duo Mobile via APK: Knowledge Base | Duo Security.

Hope this helps!

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