09-01-2017 04:48 AM
I have a OnePlus 3 (not the “T” ;] ) and while everything works fine, the app claims that the phone is not encrypted - however it comes encrypted by default.
I’m wondering if it’s just not being detected correctly somehow.
It doesn’t seem to be affecting any functionality, however it just shows up as a mildly annoying reminder that I have a device issue whenever I open the app.
Wondering if there’s anything at all I can do about this…
Solved! Go to Solution.
09-05-2017 12:13 PM
Could you please try enabling password, pin, or pattern upon device startup and see if this resolves the issue? This is a fairly common solution for this issue on Android devices as documented in our knowledge base here: https://help.duo.com/s/article/2280. Thanks!
09-05-2017 12:13 PM
Could you please try enabling password, pin, or pattern upon device startup and see if this resolves the issue? This is a fairly common solution for this issue on Android devices as documented in our knowledge base here: https://help.duo.com/s/article/2280. Thanks!
09-08-2017 01:55 AM
Sure enough, that did it thanks! Sorry I didn’t manage to find that article
on my own! ;]
09-08-2017 10:22 AM
Great! Thanks for letting me know. I’ll add some OnePlus-specific keywords to that article to hopefully make it easier for others to find.
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