I know we can get the Extension of the Agent's phone via Finesse API .But I would like to be able to obtain the #DEVICENAME# of the phone, e.g. SEPAB1234ABBA12 via the API (ideally included in the Javascript API). Many simple Cisco Phone XML App, us...
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Hi there, Suppose Agent0002 intitates call to Agent001. At this time Agent002's Participant state is INITIATED & Agent001's Participant state is ALERTING.On both Agents desktop there comes same event. On Agent002's desktop who initiates...
We are getting "Authorization failed. Contact your administrator" when try to login to Finesse desktop. Not sure why. Also in postman we are getting the following error when try to retrieve the systeminfo The server couldn't send a response:Ensure ...
Hello, we have two issues regarding the supervisor functionality hoping someone experienced the same and have a solution for us ;-). Calling "http://finesse1.xyz.com/finesse/api/User/84737/Dialogs" from a dedicated supervisor login returns with "401 ...
Finesse version 11.5, When i try to login in to finesse primary node, the connection is getting failover to secondary node even though the primary server is up, and in the Real time trace i pulled using RTMT is showing the below errors. 2020.03.23 02...
Greetings. I don't know if it's the proper place to asking about this matter. Please let me know if i should ask elsewhere.I'm a beginner in Finesse and i'm trying to do the learning labs, specifically the recommended by Cisco "Basic User REST APIs" ...
Hi there, Actually I have catched events based on API Guide 12.0.For this lab functions working properly.There is 2 Participants with their states.How to take particular Participant with their state.I have handled event based on 12.0's API...
Finesse gadget working for Mobile Agent not for non mobile agent.This gadget is basically using window.onbeforeunload.As a part of debugging i have tried logic based on getExtension for non mobile agent and its not working.Any help is really apprecia...
I would like to have your help with regards to UCCE. Scenario: PSTN endpoint-1 makes a call to Contact Center numberCall lands in a queueCVP routes the call to ICMICM populates the variables like “Call GUID” and then routes the call to available ...
Agent2 works like answering Inbound Call.Why does Agent2 not receive CONSULT and CONFERENCE CallType during conference between Agents logged in to different PGs? [call flow]Customer Inbound Call -> Agent 1 Conference Call -> Agent 2[Confernce call in...
Is it possible to retrieve a parameter value from the gadget url?e.g. with the below example - how would you retrieve the value of the parameters "myparameter"? Can this be done using the finesse.utilities.Utilities.getParameterByName(str, name)? Can...
I have been trying to use Cisco Finesse. I have tried with Cisco Finesse 11.5, 11.6 and 12.0 I login to Cisco Jabber and then try to login using Finesse webapp. But I have been running into this error for the past few days - Invalid ID or password. P...
folks, Need one help , we are working for inform-ix database by using CUIC. could you please help on below requirements please .we have a Query for date and time in separate column. but we need to merge in one column as per requirements. for this we ...
JSONPathUtil.eval(inputJSON, expression) not working for me. My attempts to use JavaScript in the Set Value element to find values within JSON from a web service have been unsuccessful. My development IDE is Call Studio 11.5(1) and I'm running a tes...
Hi Team, We are on UCCX 10.0 with JRE6We have a custom Java class that was working on UCCX 11.5 with JRE 7.The class makes a REST call with OAUTH to a cloud API We tried to deploy it 10, but ran into limitation of no support for TLS 1.2.We've found a...
