Activity in DevNet Collaboration
agentdesksetting api is giving 403 Forbidden
Hi,In UCCE 11.6, I am trying to access agentdesksetting to fetch the workmodetimer or wrap-up timer for agent, but I am getting 403 forbidden error.I am using Supervisor's credentials.I am able to call /unifiedconfig/config/agent successfully but whe...
LUA Script to modify contact header
Dear, I need to make a script to modify the contact header field,I need to remove the string "+ sip.instance =" <urn: uuid: 832028f41e6258c46e8de1e8dd3d6723360b5c74> "; reg-id = 1"String before normalizing:Contact: <sip: 3001@10.0.1.56: 50772>; + sip...
TAPI: Windows Server 2022 & Windows 11
Are there are plans/ETA to support Cisco TAPI on Windows Server 2022 & Windows 11 operating system TAPI for CUCM 14 and CUCM 12.5?
Resolved! Webex Bot 'Chess Game' issue
Hi Team,I've followed this guide :https://developer.cisco.com/learning/modules/webex-messaging-bots/webex-messaging-adaptive-cards/designing-the-adaptive-card/All worked for me, until this step : This is my index.js file looks like after this step:An...
Webex Bots over Websockets made easy
TIME: 5 minutes (if pipenv is installed) DIFFICULT? No TESTED ON: MacOS, Windows 10 WHY? Really easy to quickly test a botCan be used if your bot code runs inside the firewall(Without publicly accessible URL for webhooks to talk to)Easy to run you...
Social Miner - Agent Request API - Placing the call
Hi,When using the agent request API, the agent's phone will automatically places the outbound call to the customer once the request has been sent to the agent. This is fine for agents that normally use auto answer, but for agents who usually have to ...
Visual Analyzer Report thru API
Hello Team, I am seeking some help with the requirement to fetch a custom visualizations build on Webex CC Analyzer using an API., I believe that the customer is currently using version 2.0 (how would it differ for any customer using version 1.0), C...
Jabber Guest plugins for Browsers
Hello, I deployed Cisco Jabber Guest 11.2.1 in my lab. I was able to download the web addon and the extension for chrome browser. Some days later , i noticed could neither download the web addon or install extension for chrome .I got this error 404 w...
Resolved! Problem with post api to add contact to webex
i have full access for admin role in sandbox.As per the provided link https://developer.webex.com/docs/api/v1/organization-contacts/create-a-contactI set each and every thing to my postman but some how i got every time 403 Forbidden.Please some one...
Understanding FInesse js Client.logger and the Open AJAX/Redirect URI
Hi, I need some insight on how the built in FInesse js file is leveraged in this scenario for Pause and Resume gadgets: Pause/Resume gadget calls XML file (leverages finesse js library) >> XML file calls js file >> js file calls a URL (API) for Pause...
Webex / WxCC - Assigning agent license using API
Is there a way to assign a contact center agent license to a user using Webex API?When I list the available licenses I do not see any of the contact center license.https://developer.webex.com/docs/api/v1/licenses/list-licensesWhen I use the API to ge...
Resolved! API call to get agent status
Hi, i am trying to get the Finesse agent status from asp.net using javascript but all i get is server responded with a status of 415 (Unsupported Media Type).what i got so far var agentID = "user"; var finesseEndpoint = "http://mydomain.com:8082/fine...
Cisco UCCX - Controlling Ready/Not Ready on Specific CSQs
Dears, One of our customers has requested a custom gadget inside Finesse where agents who have more than 1 CSQ can choose which one to be ready on; the current state is the agent has to choose to be ready or no ready on all CSQs. Any hints? Thanks in...
JSON Response from REST Client CVP 11.5
Hi Team, I am trying to make a REST call using Call studio REST Client to an endpoint. However, in my json response, i get multiple values. Although, i could see all the responses in the log, my requirement is to utilize only 1 response. As per docu...
xAPI code for sending DTMF to Codec Pro or Webex cloud not functions?
Hello community,we use a Codec Pro in a meeting room controlled by a third party controler over SSH instead of a RoomNaviagtor or Touch10. This works fine up to a certain point. We want to join a webinar. And for that we have to enter the Panelist co...
| User | Helpful Count |
|---|---|
| 2 | |
| 1 | |
| 1 | |
| 1 | |
| 1 |
