Contact Center

Hi all,is it possible to use REST API when SSO is enabled on the Finesse or this is not currently supported?I tried this on dcloud. I had one agent without SSO and API calls were working as expected from postman but when I tried same API calls for ag...

I have created a front end angular app that will fit as a third party application into finesse (gadget).I am able to communicate with the api I built specifically for getting and updating our internal database.I only get errors when calling the API t...

Good day team, per the faq and guidance of Rich W I am posting a request for a Webex Contact Center Sandbox.  Please let me know if any other steps are required.  If you could email me directly that would be most appreciated.  Thank you in advance 

I've created the following query to pull data from the WebexCC 2.0 api.  I'm not sure how to determine what timezone the created and endedtime fields are using and I haven't found any information in the current API documentation.  Any help would be a...

Hello,We are trying to create an integration for the chat channel.We want to be able to read the chat channel info, and forward it to another app, creating a bridge betwwen chat channel and other chat apps, lokr gogole chat, webex teams chat, etc.We ...

Hello,  The Cisco URL = https://developer.webex-cx.com/documentation/search/v1/search-tasks  has an online API test utility. I was able to create a GraphQL query (See below) and get a reply with some data. At the end of the reply there is a "hasNextP...

@david.macias  Good morning companions I have the following case.I have UCCX version 11.6.2.10000-38 as well as Finesses.There is a requirement that when an agent starts a session in a specific campaign, the system places it with the READY status aut...

Is there a gadget available or any way  for the Supervisor to change the state of the Agent to Not Ready and be able to choose one of the created Not Ready reason codes instead of just the Not Ready state.   In the  Finesse Administration we can crea...