Hello,What are the ways to link call routing from an on-premise Cisco UCM (CUCM) to Webex Contact Center (WxCC)? First impressions from reading documentation are linking the destination number of the CUCM call leg to the Entry Points listed by the Wx...
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Is there a way to manually open and close individual CSQs by dialing a number? I have the updateState from the repository working but that script closes all CSQs. I need to be able to open and close individual CSQs if possible. Thanks in advance!
I cannot create a survey for conversation created by Intergrator.I'm starting conversation with request /ws/v19/clientapplications/messaging/conversation/start?searchContactOnAttribute={value} https://pubhub.devnetcloud.com/media/enterprise-chat-and-...
Hi All,Iam trying to integrate IVR application with SOAP webservice,but getting response code 500 and error response as below.Please advise where I need to correct Http response code from the host==>>>500Error Reseponse Received::::<s:Envelope xmlns:...
Resolved! CVP 12.6.2 security password wrong
Hi everyone, I am currently configuring PCCE 12.6.2 Lab mode. I'm in the process of exchanging certificates. Security when you type the command '%CVP_HOME%\conf\security.properties' in CVP 12.6.2.The keystorePW value is encrypted. Security.keysotre...
Resolved! Make REST Call in CCX Editor
Hello, I am trying to do a REST Call in CCX Editor. In postman, I set "Content-Type" to "application/x-www-form-urlencoded". I send the values in the body as "x-www-form-urlencoded", where the format is KEY and VALUE. Is there a way to send the value...
Is it possible to show the Chat queue time (Historical) in a report for Contact Center 12.5(1)? The environment also includes SocialMiner.
Hi, Right now UCCE Agent API only allows listing and editing existing agents. Is there a way to create new agents or deleting the existing ones programatically? Thanks
Hi,In the script under the queued segment how do I interrupt a prompt every 5 seconds to go to the next step?lets say the sound file is 15 seconds and I want to interrupt it to go to the next step with less time.
Anybody know if it's possible to get a list of callers (Calling Numbers) in a CSQ, via a Rest API call. I need to get the calling numbers whis is in specific queue.
Hi Team,We have developed custom finesse desktop using strophe rest API. It is working fine but after sometime it is sending below error in browser console logs. function _onConnect(status) {console.log("_onConnect() - XMPP client onCONNECT fired");/...
Hi all,I'm running UCCX 12.5.1 with premium licenses. I'm trying to add a permalink CUIC report into Finesse, and as part of this, I want to be able to add a URL variable to the end, for example &@param5=12345. I have tried several iterations of this...
I have an application which uses custom java code. For the application we are using Cisco general Log4j for logging purposes and is embedded in the application handler to generate logs. After the patch is applied, the Log4j file gets moved from C:\C...
Resolved! Finesse 11.6 REST API with SSO
Hi all,is it possible to use REST API when SSO is enabled on the Finesse or this is not currently supported?I tried this on dcloud. I had one agent without SSO and API calls were working as expected from postman but when I tried same API calls for ag...
HelloCurrently Team performance gadget in finesse doesn't display agents that aren't in voice MR domain.That is because finesse's API for get team (new finesse.restservices.Team) returns only users in voice domain.Is there any possibility to get all...
