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CSCvr58845 -A critical process platform_mgr has failed (rc 134)

Hello @cisco Team,

We recently upgrading the cisco Switch stack WS-C3650-48PD to version 16.12.07 and unfortunately switch 3 didn't came up post upgrade. We encounter the following error messages.

Front-end Microcode IMG MGR: found 1 microcode images for 1 device.
Image for front-end 0: /tmp/microcode_update/front_end/fe_type_8_1 update needed: yes

Front-end Microcode IMG MGR: Preparing to program device microcode...
Front-end Microcode IMG MGR: Preparing to program device[0], index=0 ...88616 bytes.
Front-end Microcode IMG MGR: Programming device 0...
% Front-end Microcode IMG MGR: address 0, Could not enable sys_poll


% Front-end Microcode IMG MGR: unable to program device: 0
% Front-end Microcode IMG MGR: malformed microcode cache
Waiting for 120 seconds for other switches to boot
######Switch is in STRAGGLER mode, waiting for active Switch to boot
Active Switch has booted up, starting discovery phase
##
Switch number is 3
All switches in the stack have been discovered. Accelerating discovery
Nov 13 10:27:35.526: %PMAN-3-PROCHOLDDOWN: R0/0: The process platform_mgr has been helddown (rc 134)
Nov 13 10:27:35.785: %PMAN-0-PROCFAILCRIT: R0/0: pvp: A critical process platform_mgr has failed (rc 134)
Nov 13 10:27:36.158: %PMAN-3-RELOAD_RP: R0/0: pvp: Reloading: Switch will be reloaded

Chassis 3 reloading, reason - Non participant detected
reload fp action requested
Switch rebooted continuously for atleast 5 times. Disabling autoreboot
rp processes exit with reload switch code
Nov 13 10:27:53.851: %PMAN-3-PROCESS_NOTIFICATION: R0/0: pvp: System report /crashinfo/system-report_local_20231113-102750-Universal.tar.gz (size: 3268 KB) generated


% FACTORYRESET - Exiting without calling factory_reset
watchdog: watchdog0: watchdog did not stop!
reboot: Restarting system

1 Reply 1

Leo Laohoo
Hall of Fame
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On the switch master, do the following:

software auto-upgrade enable

NOTE:  Good luck with 16.12.7.