Not receiving email from Fraud/Lockout reports


We are not receiving the fraud/lockout emails from
We used to receive it but they are no longer arriving. We are still receiving the PD (pagerduty) alerts for fraud/lockouts but not the emails.
I checked this article but it didn’t help Knowledge Base | Duo Security

This is an example of the email we should be receiving:
Let me know if you don’t see the image.


Hi jgonzalez, Welcome to the Duo Community.
I recommend reaching out to Support in order to best resolve this issue.
You can find the support email and phone numbers in the link below:

Hi Raphka,

Thank you for the response. I will go ahead and contact Duo Support on this one. Much appreciated!

Juan Gonzalez