Announcing public preview for a whole new Duo Mobile experience!

We are thrilled to announce the upcoming release of a completely redesigned Duo Mobile app for iOS and Android. This reimagined experience includes some highly anticipated features as well as changes identified with the help of user testing and early adopters during our beta program. Now, you have a chance to try it and share your feedback before it is released to the public later this year.

Duo Mobile version 4.0.0 will become generally available for both Android and iOS in three to four months. As we get closer to launch, Duo will be reaching out to administrators to provide the exact rollout dates for the redesigned app, so you will have plenty of advance notice to prepare your organization and end-users for the change.

What is changing?
We are redesigning Duo Mobile to improve the overall end-user authentication experience. This includes:

  • Improving the UI display for users with multiple accounts
  • Making it easier for users to enroll and authenticate
  • Helping users self-remediate, so they can solve their problems quicker without having to call a help desk
  • Making Duo Mobile accessible for all users

You can read the details and learn more about these changes on the Duo blog in our post Redesigning UI: The Duo Mobile App - What’s New.

These changes represent the next evolution of Duo Mobile and will visually and functionally complement our upcoming redesign of Duo’s browser-based authentication prompt, the Duo Universal Prompt. Note that the release of the redesigned Duo Mobile and the release of the Universal Prompt are not connected. The Universal Prompt is still in preview phase and is not yet generally available.

Sign up to preview the changes
You can review and provide feedback on the redesigned Duo Mobile by signing up for our public preview program. Once you sign up, you will receive a link to access a preview (beta) version of the app for iOS or Android. We’re excited for you to try the newly redesigned experience yourself and share your thoughts with us!

Sign up on Duo.com.

Supported versions
Once Duo Mobile version 4.0.0 is released, the minimum supported OS versions will be iOS 13 and Android 8. For more information, refer to our Knowledge Base articles on iOS support and on Android support.

In addition, once Duo Mobile version 4.0.0 is released, we will no longer provide troubleshooting support or bug fixes for any 3.x.x version of the app. Older versions of Duo Mobile will continue to work normally after the release of Duo Mobile 4.0.0, however we always encourage users to update to the latest version once it becomes available.

How to prepare
Version 4.0.0 of Duo Mobile will be released to users through our usual process of pushing an update to the Apple App Store and Google Play Store. The timing of this release is not controlled by Duo administrators.

We recommend that you review this guide for Duo administrators to familiarize yourself with the upcoming changes to Duo Mobile.

In it, you will find:

  • Advice on how to communicate these changes to your end-users, including email templates.
  • Descriptions and images of the major changes to the app.
  • Customizable UI templates you can use to update any documentation you maintain.

Questions or feedback? Comment below and let us know!

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