I want to build a Finesse gadget that sends data to an API, this API needs a 256 character unique ID I receive when the call first arrives to Cisco. The format is generally something like this f34bc05d-5ea5-4091-adc7-67a03e1234f9 however the document...
Anyone created a custom CCX report to provide agent level details around preview campaigns? I've not looked at the documentation yet, but hoping someone has done this before and can confirm if it's possible. I am looking to create a report that has a...
Anyone gotten dial time to be respected by CCX 12.5? Here's what I'm sending to the campaign:
Account Number, First Name, Last Name ,Phone1, Phone2, Dial Time
500QAE,Other,Agent,5551235555,,16:01
But the call is sent to the agent immediately. I u...
I've used Lumenvox with no problems in previous lives, but this is the first time with UCCX 12.x and I just can't get it work. Anyone out there have this working?
david
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
What I understand of getting on the the S+ program is that it's a long and hard road. Your best bet is to just find enough customers who want your product and have them advocate on your behalf.
david
I just tried this as it had been a long time since I looked at it (2013 to be exact https://dmacias.org/download-huge-cisco-finesse-logs/)
When a user presses the "Send Error Report" link you have to go to https://<uccx>:8445/finesse/logs and login. ...
I've never seen Cisco address any limitations on parsing an XML file, though I've never seen anything bigger than a 100 entries. There's only one way to find out though. Please report back, I know this kind of thing comes up ever few years and we've...