Ah ya, this is ridiculous. How many apps on your phone? Can you imagine every app asking to be backed up individually. You MUST tell the major carriers about this “oopsie” otherwise you will never hear the end of it. Major screw up. PS, I don’t speci...

The instructions to solve for my situation are scaring me, this will take forever and I have a very low degree of confidence it will work. can I delete the app and reload using a personal email instead of business email to just start over?

Many thanks for your prompt response. I appreciate that Duo is a special application, but we all have many apps, too many to back up each one individually. I diligently followed the Verizon instructions on how to back up my phone on iCloud and have ...