If the customer has the ability to log RMA requests, that suggests they have a Cisco Service Contract on the device - in which case it would be best for you to work with the Cisco TAC to resolve the issue.
Excel has a built-in tool for writing macros called the Visual Basic Editor—or VBA Editor for short. To open that, open a spreadsheet and use the shortcut Alt + F11 (for Mac: Fn + Shift + F11).The new window that pops up is called the VBA Editor. It'...
Mobile and Remote Access PortsFor MRA port information, go to the Cisco Expressway IP Port Usage Configuration Guide at Cisco Expressway Series Configuration Guides. The guide describes the ports that you can use between Expressway-C in the internal ...