Solved: Thanks Eric Disabling BW

Deepak Khemani · ‎07-22-2014

Dear Support Team I have purchased, cisco wap 321 2 days back and configured it. Problems I am facing are 1. Clients are not able to connect to it. If they get connected and get an IP address from DHCP server. They have frequent disconnection. 2. User face high latency. I would like if cisco team can take remote and resolve the issue. Thanks Deepak Khemani

Eric Moyers · ‎07-23-2014

Hello Deepak, first please try disabling the Bandwidth Utilization found under the wireless tab. If that does not resolve your problem the best thing would be to call in and open a case. At that point then one of our engineers can remote into your system and see what is going on.

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To open a case please call one of our world-wide support centers.
http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

View solution in original post

Eric Moyers · ‎07-23-2014

Hello Deepak, first please try disabling the Bandwidth Utilization found under the wireless tab. If that does not resolve your problem the best thing would be to call in and open a case. At that point then one of our engineers can remote into your system and see what is going on.

Please rate helpful Posts and Let others know when your Question has been answered

You can click my name beside the picture if you need to email me directly

To open a case please call one of our world-wide support centers.
http://www.cisco.com/c/en/us/support/web/tsd-cisco-small-business-support-center-contacts.html

Deepak Khemani · ‎09-20-2014

Thanks Eric

Disabling BW utilization resolved the issue.

Client cannot associate to WAP 321.