I have Webex on my mobile, but when i try to forward calls the only options i get from the calling menu is do not forward calls and voicemail. the edit button on the top right is grayed out. any help would be very much apreciated.
That seems to be the problem, on my Iphone you do not get the option for advanced settings. on my PC, advanced is available and can forward from there. problem is most of our customers only use Webex on the mobiles and the lack of such a basic function is frustrating all. on you Iphone, we are you seeing advanced settings.
In the menu where you see Do Not Forward and Voicemail, there should be an option to " add number" . Add the number that you want your calls to forward. Once you do that the edit button becomes active to allow you to edit that number if you need to change it in the future
I am unable to recreate your issue on both my android and apple phones. Can you try and see if you see these options. In the webex app, go to settings > calling > advanced settings > incoming calls > call forwarding. Do you have call forwarding options there? Have you also tried setting up call forwarding on your desktop app ?
If these options do not appear, I would suggest contacting your admin or TAC
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