AnyConnect installer does not work

[Lena.222]

I am currently trying to create a VPN connection to connect to the network of my university. But the Anyconnect installer page always stucks at "the installer is detecting your operating system and CPU..." but then nothing happens anymore. I tried to do it using several browsers, incl. Chrome, Safari and Firefox. My laptop is a Mac and version 10.11.6 is installed. Since I am in urgent need of this VPN connection, I would really appreciate any hint that might helps to solve this problem! Thank you in advance!!

[Francesco Molino]

Hi

Can you verify if you have java installed?

Here the link from Apple:
https://support.apple.com/kb/dl1572?locale=en_US

[Lena.222]

Hi, 

Thanks for your support! 

I just checked it and installed the latest java update but still it doesn't work. 

[Francesco Molino]

You've installed the Java from java website or Apple? You need to have both otherwise it won't work correctly.
Have you tried with another laptop?

[jmaldonado@nygenome.org]

Any help you can give?

[Francesco Molino]

Sorry i was on my travel back from Cisco live.
Your issue is related to your browser. Have you checked if activex were authorized? Also can you add your anyconnect url into trusted site and test again?

[alanh808]

Users were having the same error when installing too.  A user eventually found that he was able to install using Safari.  It didn't work with the other browser they normally use.