hi all,
I’m setting up Duo MFA for a small business. I understand having a minimum purchase of 10 users, this makes sense to me in terms of overhead for managing accounts. but having to buy in 10 user increments seems punitive for small businesses. It means 11 users costs the same as 20 and that seems unfair. I really do think you should allow purchases in units of 1 user above 10. The 10 user increment feels extractive and customer hostile once you’ve got us onboard, and especially since the headline is $3 a user, not $30 for 10 users and 10 user increments after. I didn’t see the 10 user incremental purchase requirement until well after I had started the trial, it’s on one page on the main site under a long comparison table, while $3/user is everywhere - it feels very bait and switch-y, not a good look.
