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Duo Time out and machine freezing

ApetersBessemer
Level 1
Level 1

We have a few users complaining after having Duo installed that if Duo times after after a minute and then the PC goes back to sleep it is then frozen. They can not hit dismiss or Crtl/Alt/Del\

The steps we used to repoduce this are:

• Lock your machine
• Put in credentials and leave your PC and DUO request alone
• About 1 minute after you screen goes to sleep, press a button on you keyboard
• The DUO prompt will be there and you can’t click on anything until something in Windows/DUO times out.

Anyone else see this?

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