Support doesn’t answer, I post about problem in May now is August!

[mordraga]

My case is not done, why did you close my post?

I received an answer:
As a U.S. company, we are prohibited by federal law from doing business with a business or individual located in Russia or Belarus. We are sorry for the inconvenience.

Thanks,
Jen

I have written you before that Modraga is not a Russin company, it’s a 100% Belgium company.
Why do you accept the payments from us if can’t fix this problem?
If you have any problems with the law please send money back. You received the payment from a Belgium citizen.

Hello! Our Belgium company paid 1800 USD but nothing is working until now and support doesn’t answer from 23 May!
When I try to log in, I get an error: This site can’t be reached…
I tried to text support many times.
What happened? Please answer.
My case number is 00938685 and 00952651.
How about getting money back??

[PFelten]

Does the IP address you are connecting to DUO with show up as a Russian IP?

[mordraga]

Hi!

No, I tried to connect to admin panel from Thailand with Thai IP.

[mordraga]

This site can’t be reached

Check if there is a typo in ■■■■■■■■■■■■■■■■■■■■■■■■■■■■■■.

• If spelling is correct, try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

[PFelten]

Hi Mordraga,

Open an administrator command prompt on your computer and type these commands one at a time in the order listed below…

ipconfig /flushdns
netsh winsock reset
netsh int ip reset

Then shutdown you computer and turn it off. Wait 5 seconds and turn it back on. Once Windows boots back up, open either Google Chrome, Microsoft Edge or Mozilla FireFox (only use one of those web browsers) and try to connect to the website… https://■■■■■■■■■■■■■■■■■■■■■

Please let me know if this works for you. Have a great day! Pete in Oregon

[mordraga]

Hi Pete!

I did what you recommended for me, but still the same problem.
I tried to login to the admin panel from another PC.

[PFelten]

I am sorry to hear that. What IP address are you trying to access DUO with? If you go to ipchicken.com it will show you the IP address you are using to get on the Internet. Please post it here when you can.