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DUO offline keeps looping

PaulWP
Level 1
Level 1

Hi. Our end-users suddenly has issue with DUO offline, it keeps on looping on the offline page. This only occurs on end-users who are on overseas or outside Singapore. Initially, they can log-in to their DUO, however after few days, they're already prompted to key-in offline code, but offline code does not work. We are using v4.3.0.4367 and some are v4.2. Thanks for the response.

2 Replies 2

DuoKristina
Cisco Employee
Cisco Employee

Find some troubleshooting suggestions here: https://help.duo.com/s/article/4697.

Duo, not DUO.

Thank you @DuoKristina  Appreciate the response.

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