Do you need a paid Duo account to use telephony?

[tislam]

Hello,

Do you need a paid account with Duo in order to be able to use a non-smartphone or landline?

[Amy2]

Hi @tislam, great question! i’m going to actually move your post to a new thread and answer it there since this post is on a slightly different (though somewhat related) topic.

[Amy2]

Ok so to answer this - no! You do not need a paid account in order to use MFA with phone callback or SMS. This is supported on Duo Free edition, but you will have to contact support to have these methods enabled for you, and you will need to purchase telephony credits in order to use them I’m pretty sure.