01-16-2020 02:03 AM
Hi,
I use the FREE-Edition of DUO.
What are the costs for SMS (10 credits) and callback (5/20/30 credits) in Euro?
Thanks
Solved! Go to Solution.
01-16-2020 07:30 AM
Hello @schnugg
Great question! Thank you for sharing it with the community. The answer is a little more complex than just a straightforward price.
Duo Free accounts can purchase what are considered backup telephony credits at any time with a minimum of 1,000 credits. A batch of 1,000 credits costs $10. We only sell telephony credits in US dollars, so your credit card charges whatever the conversion rate is. Currently this would be around €8.97.
The credits you purchase are then used at the rates for the country and device you are reaching. For Germany, this would be SMS (10 credits) and callback (5/20/30 credits):
Please note that these are estimates and may vary slightly You can see the full rate card here
01-16-2020 07:30 AM
Hello @schnugg
Great question! Thank you for sharing it with the community. The answer is a little more complex than just a straightforward price.
Duo Free accounts can purchase what are considered backup telephony credits at any time with a minimum of 1,000 credits. A batch of 1,000 credits costs $10. We only sell telephony credits in US dollars, so your credit card charges whatever the conversion rate is. Currently this would be around €8.97.
The credits you purchase are then used at the rates for the country and device you are reaching. For Germany, this would be SMS (10 credits) and callback (5/20/30 credits):
Please note that these are estimates and may vary slightly You can see the full rate card here
01-16-2020 08:04 AM
Alright. Many thanks!
01-16-2020 08:17 AM
Thanks for posting! Please also note that Duo Push and Duo Mobile-generated passcodes are app-based and have no telephony cost, but require a smartphone or other mobile device.
You can learn more at guide.duo.com about using those authentication methods instead of telephony-based SMS-delivered passcodes or phone callback authentication.
01-16-2020 11:40 AM
Many thanks for your very friendly support.
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