Need Help with CloudCenter v4.9

[peter.peng]

I've deployed a non-HA buildout of CloudCenter v4.9 using vSphere appliances. Everything is deployed.

Problem: During initial VMware private cloud config, I am unable to connect to Orchestrator. When I try to add CCO, I get "Error while communicating with Orchestrator" error.

Anyone have any ideas on this? Thanks in advance!

[Shaun Roberts]

First thing to do would be check all the firewalls and make sure the port communications from CCM->CCO are ok. Make sure credentials are ok.

If all looks ok, then open a TAC case and have TAC look at the logs or you can attempt to look at logs yourself but I would recommend TAC.

[peter.peng]

ok, Thanks a lot.

[peter.peng]

Hi Sir:

    All CloudCenter component on the same subnet and has no firewall. It has the same issue stilly.

[Shaun Roberts]

Then please open a TAC case so the team can review logs from your CCM / CCO and review your setup.