CRES shows e-mail in Chinese characters

[ashaw216]

We have an e-mail recipient who received an encrypted e-mail through the Cisco Registered Email Service (CRES) from one of our employees. When he opens the e-mail, the browser window is white filled with what appears to be Chinese characters. Has anyone seen this before? This is the second time I've seen this happen.

[Robert Sherwin]

Yes --- please see the following active thread (w/ an example thrown in for good measure)...

https://supportforums.cisco.com/message/4165300#4165300

Adding in also that there is an open defect to address:

https://tools.cisco.com/bugsearch/bug/CSCul88098

Symptom:
When Opening an encrypted envelope using IE11 you are incorrectly displayed a page of chinese characters rather than the envelope contents.

Conditions:
Internet Explorer 11

Workaround:
Use the open online function or forward to mobile@res.cisco.com
 

Hope this helps!

-Robert

(*If you have received the answer to your original question, and found this helpful/correct - please mark the question as answered, and be sure to leave a rating to reflect!)

[David Miller]

As Robet has noted this is a known problem, and has been around for some time; about time it got fixed really, Cisco...

The workaround for your recipient is to use "open online".  On the envelope there is a link to open online, if they click that instead of the open button and enter their password it should decrypt correctly.