Looking at your release notes, I would be described as an advanced user, and I appreciate that most of the changes are not aimed at me. However, there are a couple of features that seem to have been removed from v4 that just make my life a bit more difficult.
I use my phone app to manage 10 different DUO accounts and have about 50 TOTP logins (soon to be about 150). Finding a TOTP code in that lot is a bit of a pain and card-based layout does nothing to assist with this. It is so disappointing that DUO still hasn’t implemented a folder system for the app.
This takes me to one of the backward steps. In the v3 app, as well as renaming the account, you could also change the ‘Account’. We used this to group TOTP to a particular ‘account’ so they have the same icon making them easier to find. For example, we assign all our TOTP for mail servers to ‘ProtonMail’. They aren’t ProtonMail in actuality but it means they all have the same icon of a combined padlock and email. I know we can still do this when we setup the TOTP but we can no longer change it later like we used to do with the v3 app so when I want to reorganise my TOTP accounts, I no longer can.
The other backward step is it is no longer possible to ‘refresh’ the app by pulling down from the top of the app screen. The only way to get a refresh is to force close the app and then open it again. Following ‘patch Tuesday’ we have to update about 70 servers. This means a lot of authentications within a short period of time. For as long as I have used the app (several years), I have found that it stops responding to push notifications after about 20 or so in a short space of time. The workaround is to refresh the app which then allows the delivery of the ‘missing’ notifications. When dealing with 70 servers it requires quite a few ‘refreshes’. What I could previously achieve with a quick pull down from the top of the screen now has to be achieved with a forced close and reopening the app, something I have to do about a dozen times in the course of a session.
I appreciate that there are a lot more standard users than advanced users but equally I have to use the app a lot more than a standard user. As a systems admin, I am authenticating at least 50 times a day. Why have you made my experience worse!