cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
801
Views
0
Helpful
1
Replies

Users being allowed access as unenrolled, but they are enrolled

willd44
Level 1
Level 1

Protecting Azure AD.
Assign the policy to one user. When that user opens Outlook.office.com they are not prompted and allowed through. When checking the Duo logs, it says the user was allowed in without prompt becasue they’re unenrolled. They are enrolled however. The user management page in Duo shows zero unenrolled users. When I try to send an enrollment email to that user, it never gets sent becasue they’re already enrolled. Why are they not prompted?

1 Accepted Solution

Accepted Solutions

willd44
Level 1
Level 1

This was happening because username normalization was turned off. Once turned on, it started working.

View solution in original post

1 Reply 1

willd44
Level 1
Level 1

This was happening because username normalization was turned off. Once turned on, it started working.

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Quick Links