I have a python script basic function is to pull down user data, see if they enrolled and help the helpdesk enroll the user via SMS if they had problems.
My issue is I have a user who is in the system and part of group - they never enrolled just sitting idle. when I search up the user name via API I get empty data back because the user isnt enrolled? but works fine for any enrolled user.
there is a email in the dashboard web-ui but when I pull it via API there is no data returned?
is there some other API command I need to set to a username before I can enroll them? if I use the web-ui and add a phone to the account I can use my script no issues.