Hi all. I want to share two of our most popular self-service assets with you. These have been recently updated with some new content and to reflect the name changes that came with the launch of Duo Beyond.
Help Desk Guide:
https://duo.com/assets/pdf/Duo_Help_Desk_Guide.pdf is designed to help you educate your front-line support team to help end-users with any issues that come up in a Duo-protected organization. There are also tips on how to best escalate to our Support Team to get a speedy resolution.
Business Continuity Guide: https://duo.com/assets/pdf/Duo_Guide_to_Business_Continuity_Preparedness.pdf is full of recommendations for how to handle any potential service or connectivity interruptions. Topics include fail modes, different types of disruptions, and possible workarounds.
Please let me know if you have any questions or feedback about these guides. We'd especially love to know if there's similar long-form content you'd like to see us develop. Thanks!