Solved: Unable to login to Duo Admin Panel from Mobile Phone

PaulKiman · ‎09-06-2019

Hi,

I cannot login from mobile Safari and Chrome (iPhone). But it works on the Laptop.
An error message is shown after entering the email address "Unable to parse response string as JSON. (See attached screenshots)
The browser cache has been purged.

Paul

Amy2 · ‎09-09-2019

Hi Paul,

I see that you are trying to log in from a custom URL (admin-d66e55ff.duosecurity.com) Please try to log in to your Duo Admin Panel from https://admin.duosecurity.com instead. You can also refer to this guide on troubleshooting Duo Admin Panel login issues for additional assistance as you need. Hope this helps!

View solution in original post

Amy2 · ‎09-09-2019

Hi Paul,

I see that you are trying to log in from a custom URL (admin-d66e55ff.duosecurity.com) Please try to log in to your Duo Admin Panel from https://admin.duosecurity.com instead. You can also refer to this guide on troubleshooting Duo Admin Panel login issues for additional assistance as you need. Hope this helps!