11-01-2020 03:58 AM
Hii Team ,
I have been using the duo app for so long and used to accept the rdp connection through mobile , Unfortunately I lost my mobile and sim too , Now am not able to login with any of the server through RDP , when I tried login threw admin portal the confirmation notification goes to my old number which am not using any longer . Due to several tries my account goes locked and even physically am not able to access the servers . Unlocking the account is very urgent for me as many interfaces stopped which I need to run once I login . kindly assist me , I have the access of email which I am using to login to the Admin Portal.
Solved! Go to Solution.
11-05-2020 01:46 PM
Hi @RaviBedi,
I’m sorry to hear of your lost phone! Please contact Duo support to find out what your recovery options are.
11-05-2020 01:46 PM
Hi @RaviBedi,
I’m sorry to hear of your lost phone! Please contact Duo support to find out what your recovery options are.
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide