Unable to login to admin portal

Hii Team ,

I have been using the duo app for so long and used to accept the rdp connection through mobile , Unfortunately I lost my mobile and sim too , Now am not able to login with any of the server through RDP , when I tried login threw admin portal the confirmation notification goes to my old number which am not using any longer . Due to several tries my account goes locked and even physically am not able to access the servers . Unlocking the account is very urgent for me as many interfaces stopped which I need to run once I login . kindly assist me , I have the access of email which I am using to login to the Admin Portal.

Hi @RaviBedi,

I’m sorry to hear of your lost phone! Please contact Duo support to find out what your recovery options are.