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This transaction was declined

zhugemaomao
Level 1
Level 1

In the past week, I have sent emails to your mailbox many times to help me solve the problem of not being able to subscribe to Duo Beyond. Unfortunately, it has not been resolved after a week, so I come to the community for help. When I subscribed to the Duo Beyond service, I was prompted: “This transaction was declilned. Please contact you bank or try a different card”. I tried changing multiple visa cards and still got the same prompt. I hope to get your help to solve my problem , my team is desperate to use Duo Beyond to improve cybersecurity concerns

1 Reply 1

DuoKristina
Cisco Employee
Cisco Employee

We’re sorry you’re experiencing issues subscribing. Your best bet is to contact Duo support by phone using one of the contact numbers at the bottom of this page: Duo Customer Support | Duo Security

Duo, not DUO.
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